The phone is still the most used channel in most contact centers. But hold the phone – it won’t always be that way. Chat, SMS and social media are maturing quickly.

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Our portfolio of cloud center providers includes firms that are recognized as leaders by the five leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG.

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CCaaS is a fully-functional, multi-channel contact center that offers the advantages of greater flexibility and scalability, improving the overall customer experience, as well as being an economically smart choice.